Eero causes HP printer 8620 to go "offline" periodically

[Deb191]

So, my son-in-law got us an eero for Xmas. After he installed it, we stared to have this problem. Our FIOS system operated fine. Sometimes I turn computer on and printer is connected...other times offline. I can follow the Wizard and use password to get printer to work, but this should not be happening. Please help...

[sandytechy20]

@Deb191

Welcome to the HP support community.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign a manual IP address and that should fix the issue.

Find the printer IP address to assign it manually.

1. Load plain, white paper in the product input tray.

2. On the product control panel, touch the Right Arrow (), and then touch Setup. The setup menu displays.

3. Touch the Down Arrow (), and then touch Reports.

4. Touch Network Configuration Page. The product prints a network configuration page.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.