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‎07-05-2021 05:09 PM

HP Recommended
Product: OfficeJet 5740
Operating System: macOS 11.0 Big Sur

Help! I am trying to get into my printers Embedded Web Server but cant remember the user name and password and Ive tried all the usual defaults. Is there a way I can factory reset the EWS and go to the default UN & password?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-09-2021 06:29 AM

HP Recommended

@BayAreaPugGuy, Welcome to the HP Support Community!

 

I understand you are not able to login to the printer's EWS page. I'm here to help. 

We need to perform a factory reset on the printer to resolve this issue. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎07-09-2021 06:29 AM

HP Recommended

@BayAreaPugGuy, Welcome to the HP Support Community!

 

I understand you are not able to login to the printer's EWS page. I'm here to help. 

We need to perform a factory reset on the printer to resolve this issue. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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