Encription credentials have expired

[MikePat321]

Encryption credentials have expired

[Nal_NR]

Hi @MikePat321,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the Encryption credentials that have expired.

If you're encountering a message that says "HP ENVY Inspire 7955e All-In-One Printer Encryption Credentials Have Expired," it might indicate an issue with the printer's security settings or encryption protocols. Encryption credentials are typically used to secure communication between devices and ensure that sensitive information is transmitted securely.

Here's what you could try to address this issue.

• Restart the Printer: Sometimes, a simple restart can resolve minor glitches. Turn off the printer, wait for a few seconds, and then turn it back on.

• Check for Firmware Updates: Ensure that your printer's firmware is up to date. Manufacturers often release firmware updates to address security vulnerabilities and improve device functionality. Click here

• Reconfigure Network Settings: If the printer is connected to a network, try reconfiguring its network settings. Make sure it's properly connected to the network and has a stable internet connection.

• Reset Encryption Settings: Look for an option to reset or refresh the encryption settings on the printer. This might involve accessing the printer's settings menu or web interface.

• Check for Expiry in External Services: Sometimes, printers might be integrated with external services for cloud printing or other features. If encryption credentials are used for such services, make sure that the credentials for those services are up to date.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.