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‎03-25-2022 12:48 PM

HP Recommended
Operating System: macOS 10.15 Catalina

I needed to install a new toner cartridge and in doing so, I found that I could recycle my toner through HP. Told to go to WWW.hp.ca/suppliesrecycle. The website doesn't work. So I tried too Contact Support. Have to enter my product in the dashboard first. Entered the serial# then it asks for a product number. A What? I can't ask HP what it is because I can't get support because I have no product in the dashboard which I can't enter because and can't get help.

A very simple attempt to be environmentally friendly ends up in an endless loop of frustration.

Can anyone advise me please?

1 REPLY 1

‎03-28-2022 08:19 AM

HP Recommended

@nlharker, Welcome to the HP Support Community! I’m here to help.

 

Apologies for the inconvenience. Refer to this document to know how to find the Product Name or Product Number.

 

For more info on recycling, refer to - How to Recycle Toner Cartridges Responsibly

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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