Envy 4450 printer

[robertlinda]

My Envy 4450 printer will only print PDF's in greyscale whilst test sheets etc are reproduced in colour.

[Rainbow23 · Accepted solution]

Hi @robertlinda

Welcome to HP Support Community. This is a great place to get support find answers.
Thank you for posting your query, I will be more than glad to help you.

To assist you better may I have the exact model name of the HP product?

Refer to this link: https://support.hp.com/us-en/document/ish_2039298-1862169-16

for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[lrobertlinda]

the printer is an envy 4451, product no  K7G89A  l [Personal Information Removed] FPU no G0V47-64003  hope this helps! 

[Rainbow23]

Hi @lrobertlinda
Thank you for replying to us.

Please follow the steps listed below to uninstall and reinstall the drivers.

Step 1: Please follow the steps to uninstall the drivers from this link 

Step 2: Download and install the drivers from this link

Let me know if this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rainbow23]

Hi @robertlinda

That's great! Happy to hear that.

If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

Take care and have a great day ahead!