Envy 4520 print dialog box

[Ann967]

Installed updates recently.  Now printer will not print in color.  The black&white or color options in dialog box no longer appears, so there is no choice.  Printer will only print in black&white.  Printer diagnostic shows ability to print color. How to solve this problem in software???

[Dvortex · Accepted solution]

Hello, @Ann967 – Hope you are well 🙂
 

Thanks for reaching out! I’d like to help with the printer issue!

Going through your post, I understand that you are facing issues while printing in color after a recent update. We can easily fix this issue by a clean printer install. Here are the steps:
 

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click http://ftp.hp.com/pub/softlib/software13/COL61222/mp-147801-1/EN4520_Basicx64_1122.exe to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Those steps should do the trick, let me know the outcome!

Good luck 🙂

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[Ann967]

Thanks so much for your answer.  In frustration and last resort,  I did uninstall the printer myself and then installed the printer driver again.  It did solve my problem.  We thought of the same solution, only slower for me.  Thanks again