Envy 4520 stuck showing offline in Windows 10

[HHM7]

I tried to follow the steps that involved changing the network protocol because nothing worked for my printer either. I downloaded the new HP Print and Scan Doctor and did everything it said and what this post said. It kept doing the same thing. If I turn the wireless off and back on it worked fine, but I had to do that every time I wanted to print. It would be easier to just hook up a cord to my computer. So I tried disabling the IPv6 and assigning a public DNS. Now it won't print at all and I can't seem to fix it. I am getting really frustrated!

[Raj1788]

@HHM7

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Please follow the below steps to assign Manual IP:

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Refer to the video link for step by step instructions - http://hp.care/2cqpl6p 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[HHM7]

This suggestion did not help. Networking is not an option when I click on the Network tab. These are the options: 

• Network Summary
• Network Identification
• Network Protocols
• Proxy Settings

[HHM7]

I did go into the Network Address (IPv4) link and select Manual IP, click "Suggest a Manual IP Address," and change the Manual DNS Server as instructed. It still says "printer offline" when I try to print.

[Raj1788]

@HHM7

Thanks for the reply,

Download and run HP Print and Scan Doctor

Install HP Print and Scan Doctor on the computer connected to your printer.

1. Make sure your printer is turned on and connected to the computer.

2. Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.

3. On the Welcome screen, click Start to view a list of available printers.

4. Select your printer in the list, and then click Next.

   If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.

   

5. Click either Fix Printing or Fix Scanning.

   If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.

   

6. Review the list of test results, and then resolve any issues found.

   • If you see a checkmark, the printer passed the test.

   • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

   • If you see an exclamation point, the test failed and required user action, but the step was skipped.

   • If you see an X, follow the on-screen instructions to resolve the issue.

   

Use this link: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c042490... for your reference.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[HHM7]

When my printer sits idle for more than a few minutes, I will get the message that the printer is offline if I try to print. I have to go to the actual printer, turn off the wireless, and turn it back on to get it to work. I have been on this forum several times to try to find a solution. I have changed the address of the printer, dowloaded and re-downloaded the Print and Scan Doctor, un-installed and re-installed the drivers on my computer, done a hard re-start on the printer . . . in short, I have done every solution I have found or been told to do. Is there anything left to do other than limp along with this printer until I can afford to get a (non-HP!!!!) replacement printer?