Envy 4527 - How To Get the Printer Code

[hours_wasted]

Hi I'm trying to get the Printer Code

When I push the ePrint icon button nothing happens - the printer in connected to wi-fi - just wondering what an earth I'm doing wrong - any assistance greatly appreciated as I've wasted most of the morning on this.

Thank you

[Nal_NR]

Hi @hours_wasted,

Welcome to the HP Support Community. 

I'd like to help!

Try the following below and see how it goes. 

Use the Printer Claim Code to add your printer to an HP Smart account (formerly HP Connected), where you can access additional web services supported by your printers, such as HP Instant Ink or Print Anywhere.

NOTE:

If you have an HP+ printer, you do not need the Printer Claim Code. Your printer is automatically claimed to your account during the setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer.

To find your Printer Claim Code, print a Web Services Information page from the printer's built-in webpage.

Send a test print job from any device on your network to make sure the printer is connected and can print.

NOTE:

You cannot use Web Services or get your Printer Claim Code if your printer is not connected to your wireless network. A USB connection does not work.

Type the printer IP address into a web browser on any device connected to your network to open the printer's built-in website.

To find your printer IP address:

From the touchscreen control panel: Touch the Wireless icon .

From the HP Smart app: Click Printer Settings, and then click Printer Information.

From the printed network report: Press the Information button to print an information page.

From the printer website, find the Web Services menu, and then click Print Info Page or Print Information Sheet.

Find the Printer Code or Printer Claim Code on the page that prints.

If the information page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.

Add your printer to an HP Smart account using the Printer Claim Code.

If an Invalid Claim Code or other error message displays, remove and then re-enable Web Services before trying again.

For more detailed steps and troubleshooting options, go to Printer Claim Process and FAQs.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @hours_wasted,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @hours_wasted,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.