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‎12-28-2019 11:15 AM

HP Recommended
Product: Envy 5020
Operating System: Microsoft Windows 10 (64-bit)

My envy 5020 keeps saying printer door open even though its closed

 

1 REPLY 1

‎12-31-2019 10:17 AM - edited ‎12-31-2019 10:18 AM

HP Recommended

Hi @Pete666

Welcome to the HP Support Community. I'd be happy to assist you.

 

Make sure there are no obstructions in the path of the cartridge access door/scanner lid. Refer to this document to know how to close the lid or to replace the ink cartridges.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any jams inside the printer. Also, check if the input tray is closed properly and pushed all the way in.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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