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Locked

‎07-28-2020 06:18 AM

HP Recommended

Now three (3) weeks have gone since HP promised to escalate this issue  and nothing (NOTHING) at all has happened.

Thank you HP - it seems that your support is as bad as your Envy 5030 drivers.

This printer has now been thrown in a recycling container.

Goodbye .- no more HP printers for me.

 

/Cooldrive

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‎08-30-2020 12:27 PM

HP Recommended

I have the same problem with my HP DESKJET F4500 SERIES : HP  Driver NOT compatible with Windows 10 ver.2020 .

Michel

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‎09-01-2020 12:40 PM

HP Recommended

The compatibility problem was solved by an regular Windows 10 update. The problem was o known beforehand at Microsoft! Please refer to update KB4567523 and to the following link for a description of the problem:

 

https://www.windowslatest.com/2020/06/19/windows-10-kb4567523-for-version-2004/

 

Hope that this will help ypu to solve your printer probelm

 

Best regards,

 

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‎09-01-2020 12:43 PM

HP Recommended

The problem was solved for the Envy 5030 by a regular Windows 10 update as the problem was known all the time at Microsoft. They had an (unknown) patch called KB4567523

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