Envy 5030 NOT compatible with Windows 10 ver 2004

[Cooldrive]

I have a HP Envy 5030 connected via USB and I am running Win10 ver 2020, . In the printer´s device info I now have the error message "the computer is unable to establish two-way communiction with the device" and "Installation IO is "unknown". So I cannot check ink levels, align cartridges and so on (but I can print and scan). . When switching back to Win 10 ver 1909 or to Windows 7 everything is OK and no error messages. I have firmware VERBASPP1N003.2009B.00.Reinstalling fresh drivers on Win 10 ver 2004 does not fix the problem.

HP claims that this printer is compatible with Win 10 ver 2004. This is clearly NOT the case.

Any idea how to fix this problem or how to alert HP about the lack of compatibilty with Windows 10 ver 2004?

[Cooldrive]

Additional information:

Exactly at the moment that the Win10 ver2020 update was installed, en entry was created in the event viewer: "Device USBPRINT\HPENVY_5000_series\7&34cd189f&0&USB001 requires further installation". This  entry was created by "Microsoft-Windows-Kernel-PnP/Device Configuration".

"Please note "Further installation......" Clearly the HP driver - HPEN5000_Basic_x64_44.4.2678.exe - is not sufficient or suitable for Win 10 ver 2020. HP must immediately produce a new driver that works with ver 2020......

[Jay_G24]

Hi @Cooldrive

Welcome to the HP Support Community. I'd be happy to assist you

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Cooldrive]

Hello Jay,

many hanks for your response.

However, using the full feature driver does not solve the problem. In fact, I  tried that before my first post but forgot to mention it. I think I have uninstalled/reinstalled this printer 3-4 times. This is the way it looks inthe HP Envy 5000 Toolbox, se my "cut-and-paste" screen dump below:

I have a strong impression that this driver is simply not compatible with Win10 ver.2020. Look for example at the installation id field (stated unknown) and the Firmware version field (wrong version is given, the correct installed version is VERBASPP1N003.2009B.00).

I suggest that HP should produce a new quality assured driver for Win10 ver.2020

Best regards,

Cooldrive

[Cooldrive]

Addition:

The image in the above (latest) reply of mine was rejected by the forum moderator (due to the presence of a serial number)). Here is my next try in which the serial number is hidden:

Best regards,

Cooldrive

[Jay_G24]

This is a connectivity issue, let's try and resolve it.

To prepare your printer for a wireless connection, restart the printer, computer, and router.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
7. Turn on the computer.

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 set a manual ip-

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min
 

Keep me posted!

[Cooldrive]

Hello again,

Of course this is a connectivity issue, anyone can see that in my screeshot of the device info ("the computer is unable to establish two-way comminication with the device") and the fact that the  HP driver is unable to display correct firmware version. Running HP Print and Scan doctor is useless - it only produces the below result  ("nothing is wrong with the printer"):

So, let me repeat once again: THERE IS AN NCOMPATIBILITY ISSUE BETWEEN THE LATEST HP DRIVER (ver, 44.4.2678) AND WIN10 VER.2020 when you use USB connection. I have no intention at all to connect via WiFi - this is also not the problem.

I have clearly stated the problem to HP in this forum, supported by several screenshots and extensive text comments. Now try to understand the problem instead of focusing on other irrelevant things like i.e. WiFi connections. Please focus on the described problem: the mentioned HP driver cannot establish a two-way connection with my USB-connected  Envy 5030. This is NOT a local problem in my equipment - this is due to something wrong with the HP driver running under Win10 ver.2020..

Have I made myself clear?

Regards,

Cooldrive

[TEJ1602]

@Cooldrive

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

Keep me posted.

[Cooldrive]

Hello,

thanks for your response.

The Windows built-in drivers are no option - they don´t provide even the most basic functions.

Let me make one thing very clear to the HP representatives:

I have reported that the current HP drivers are not compatible with Windoiws 10, build 2020. I have presented text and pictures to support this concluson. HP has done nothing whatsoever to investigate the reported problem. Instead the  HP representatives in this forum have tried to provide me with different shortcuts and workarounds to avoid the shortcomings and flaws  of the driver 44.4.2678. Now I ask you to deal with the real problem - the lack of the WIn10/2020 compatibilty of this driver. I have no use of more temporrary fixes and workarounds - please release a new, quality assured, driver for HP Envy 5030 and Windows 10/2020.

As an additon to all the prevoious information already given to you in this post, I can inform you that the HP Smart application for Windows 10 (2020) is working perfectly, even two-way communivcation and device info is working as they should. So....what is wrong with the HP driver 44.4.2678 giving all the error messages instead?

This is the problem that you should immediately look into - not keep on spending your time and knowledge in worthless workaounds which do not address the reported problem at  all.

Regards,

Cooldrive

[TEJ1602]

@Cooldrive

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!