Envy 5030 ddes not scan to HP Windows laptop

[Nafeessa]

My 5030 printer does not scan to my laptop. The only way i am able to scan is with my laptop,  through the HP smart app. I have connected my laptop to the printer via bluetooth and it is indicating the printer as "ready". Printing is not a problem as i am able to print from my laptop, mobile phone and HP app. The problem is scanning from the printer to my laptop.When I try to scan from printer to laptop, it is stating "software required. To scan to computer  visit 123.hp.com/setup to download the full software and drivers". i have tried to turn on the bluetooth on the printer but it just keeps connecting endlessly. can you help me please as this is so frustrating.

Thank you

[praveenbv]

Hi@Nafeessa, Welcome to the HP Support Community!

HP Printer Converting to Word from PDF format requires software that is not generally included in the standard printing software.

When the Full Feature Software is installed, a shortcut icon to the Printer Assistant is added to the Desktop.

Open the Printer Assistant > select tab Print, Scan & Fax

Select tab Scan

Select Scan a Document or Photo

Hope that answers your question and you have a great day!​​

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day

[Nafeessa]

This has not resolved my issue.  my problem is that i cannot scan from the printer software. I have the HP Smart App and HP support Assistant, BUT i still CANNOT scan from the printer software. I don't want to scan from my laptop,  Can you help please?

[praveenbv]

Hi@Nafeessa,

Scan documents and photos from the printer, capture items with the computer camera or use the scan tools with files saved on the computer.

1. Click the Scan tile on the HP Smart app home screen.

2. If a Get Started screen opens, click Get Started.

   NOTE: 

   The Get Started screen displays when you select Scanner, Import, or Camera for the first time.

3. Select an option from the top menu bar.

   • Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.

   • Import: Select photos saved on your computer to apply a boundary, and then use the settings to edit, print, and share.

   • Camera: Uses the computer camera or a webcam to capture, edit, and print or share a photo or document.

   

4. From the Scan window, change settings, such as source, presets (document or photo type), page size or scan area, output type, and resolution to match the scan job.

5. Select the Auto Enhancements icon  to toggle the enhancement features on or off.

   • Auto-Enhancements: Automatically brightens colors and sharpens image contrast.

   • Auto-Orientation: Automatically rotates images to their correct orientation.

6. Click Scan.

   A preview of the scan displays.

7. If the Detect Edges window opens, adjust the boundaries by clicking and dragging the blue dots, and then click Apply.

8. Select from the following options and settings in the Preview window.

   • Add another page by clicking + Add.

   • Drag and drop the images to reorder multi-page scans.

   • Click the Menu  icon to edit, replace, or delete the scanned items.

   • Click the Rotate  icon to rotate the item.

   • Select the file type, either Basic PDF to save as a single file or Image to save the scans separately.

9. In the Edit window, adjust or enhance the file by cropping, changing the color, rotating, or adding filters and text, and then click Done.

   

10. Select an option to save, print, share, or fax the scan file.

    • Print: Send the scan to the printer.

    • Save: The default save location for scanned documents is the Documents folder and the Pictures library for scanned photos. Save the scan in the default location or browse to a different folder.

    • Share: Send the scan in an email, share via social media accounts such as Twitter, Facebook, or Instagram, or save the scan in a cloud storage account, such as Box or OneDrive. You can also look for other apps in the Windows or Mac store.

    • Shortcuts: Create or use an existing shortcut for printing, emailing, or saving scanned files to cloud accounts.

    • Fax: Send the scan via fax.

    

11. After saving the scan, click OK, and then click the Back button to return to the Home screen.