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‎07-27-2020 01:21 PM

HP Recommended
Product: Envy 5030
Operating System: iOS

HP Envy 5030 - touch screen corrupted

Tags (2)
3 REPLIES 3

‎07-30-2020 12:55 AM - edited ‎07-30-2020 02:12 AM

HP Recommended

@Mikestanger01, Welcome to the HP Support Community!

 

Are you able to see the options on the display?

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

If the issue persists, this could be a hardware failure with the printer display. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎07-30-2020 01:51 AM

HP Recommended

Unfortunately the touch screen was actually corrupt, but thankfully under warranty and a new replacement Is on its way.  

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‎07-30-2020 02:11 AM

HP Recommended

@Mikestanger01

 

Glad to know that the printer is being replaced. Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

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