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‎08-26-2020 08:48 AM

HP Recommended
Product: HP ENVY 5055
Operating System: Microsoft Windows 10 (32-bit)

Moved to a new place with new ISP. Connected printer to wifi, but printer will not connect to computer, phone, or network to search for updates

1 REPLY 1

‎08-28-2020 10:24 AM

HP Recommended

@Alan108, Welcome to HP Support Community!

 

Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?

Is there any error message when you try to connect devices?

 

Ensure the devices are connected to the same network and try connecting again.

 

Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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