Envy 5530 Chromebook

[goph501]

Hello. Just was given a Envy 5530 printer and trying to print from Samsung Chromebook. I have gone in and added the printer, but when I try to print, I don't see the printer as an option...  The options are save to pdf, save to google drive and more... (this is at the print destination tab).  Hope I have explained well enough. Many thanks

[Betty0610]

@goph501

Welcome to the HP Support Community.

I'd be happy to help.

Try using HP Print for Chrome: https://support.hp.com/us-en/document/ish_2506940-1986942-16

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[goph501]

o. I added the HP print for chrome extension to my chromebook. My printer is connected to network (along with computer). I hit control p to print and there is no printer option to choose. All there is save as pdf, save to google drive and see more..... click see more and there is no destination choices....no destination found.  Crazy, but wondering what else it can be... Many thanks for assisting!

[Betty0610]

I'd suggest to uninstall and reinstall the Printer again and try.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[gopher501]

Betty. No go. Again this is a Samsung Chromebook that I'm trying to print from. Under the printer protocol should IPP or IPPS be selected? Thanks and I'm open to more/any suggestions. Thanks again

[Betty0610]

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[gopher501]

Where is the inbox on my homepage? Thanks

[Betty0610]

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile name or simply click on this link.

[gopher501]

Clicked on your link and opened a new page that said access denied. You do not have sufficient privileges for this resource... Ideas? Thanks

[Betty0610]

Please do check again.