Envy 5640 showing Out of Paper

[PhilStringer]

Hope you can help.

My PC recently died and, whilst I don't have a great deal of use for it anymore having migrated to Mac, it was my goto for printing certain docs.   I therefore downloaded the HP Envy 5640 e-All-In-One Printer Utility from the web and installed the printer as a web application on my MacBook Air - my operating system is MacOS Sonoma v14.6.1 

I thought that initially it was out of black ink so replaced that and ran a test page OK.   However, when I try to print either a Numbers document or the pdf of it, it prints the first few lines then rejects it with the message that 'the printer is out of paper'.  Underneath that is the message "Stopped, Phillip Stringer, "Filter" failed, 1 page, 1 copy"   

If I go back to the Utility application, select Device Information and Print Configuration Page - whoopee, success . . but it still doesn't print anything else.

It's clearly something to do with my installation but does anyone have any brilliant suggestions?

[Irfan_06]

Hi @PhilStringer,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an out of paper error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support