Envy 5660

[Doe1965]

My envy printer won't print. It says I need to reinstall the ink cartridges. I am an HP member so my ink is authentic. I cleaned the areas around the ink cartridges like I was supposed to and it still won't work. Help.

[sandytechy20]

@Doe1965

Welcome to HP support community.

Did you make a copy and check if that prints fine?

If you are unable to make copy and have tried all the steps mentioned in this document:- Click here

This could be a hardware issue, I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.