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Locked

‎04-23-2023 02:22 PM

HP Recommended
Product: HP ENVY 6010e All-in-One Printer

Hi all, I cannot connect my new Envy 6010e to my wireless network. I tried several suggested solutions, but none work.

I use a devolo magic wifi extender. Pushing WPS button on router does not help. Printer stays in mode with purple light flashing.  After WPS button+On/Off button 5 sec, the printer stays with purple light flashing and blue wifi symbol on printer front screen flashing. I

If I turn off the printer, and restart, printer opens with white light (iready mode?), but HP Smart app cannot find it?? Did the printer connect to neighbour network?? When pushing WPS on printer,  no improvement and only purple lights flashing...

I tried restoring to factory settings as well but no 

PS: I can connect with USB to laptop, but only for printing, not for scanning.

 

Any syggestions how to proceed?

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