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‎11-26-2020 07:12 AM

HP Recommended
Product: ENVY 6032

Hi. I've just bought a brand new Envy 6032. However if I don't print for a while it doesn't print off what I send to print (although the wifi light is on). I have to unplug the printer and plug it back in every time I want to print something off. Plus when I print using Word there is no option to print in colour. I feel like I have gone back to the dark ages! Please help. So, far my new printer would make a better £100 doorstop.

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3 REPLIES 3

‎12-03-2020 11:46 AM

HP Recommended

@Rich142, Welcome to the HP Support Community!

 

To assist you better, are you using a Win PC or a MAC?

Which version of OS is installed?

 

Keep me posted.

 

KUMAR0307
I am an HP Employee

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‎12-03-2020 01:49 PM

HP Recommended

Hi. I work on a mac. I uninstalled the printer after finding out it was a common problem with macs. I've reinstalled and it seems to be working now thanks.

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‎12-04-2020 01:05 AM

HP Recommended

@Rich142

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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