• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-26-2020 07:12 AM

HP Recommended
Product: ENVY 6032

Hi. I've just bought a brand new Envy 6032. However if I don't print for a while it doesn't print off what I send to print (although the wifi light is on). I have to unplug the printer and plug it back in every time I want to print something off. Plus when I print using Word there is no option to print in colour. I feel like I have gone back to the dark ages! Please help. So, far my new printer would make a better £100 doorstop.

Tags (1)
Category:
1 person had the same question
3 REPLIES 3

‎12-03-2020 11:46 AM

HP Recommended

@Rich142, Welcome to the HP Support Community!

 

To assist you better, are you using a Win PC or a MAC?

Which version of OS is installed?

 

Keep me posted.

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎12-03-2020 01:49 PM

HP Recommended

Hi. I work on a mac. I uninstalled the printer after finding out it was a common problem with macs. I've reinstalled and it seems to be working now thanks.

Was this reply helpful? Yes No

‎12-04-2020 01:05 AM

HP Recommended

@Rich142

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.