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Locked

‎02-12-2025 02:53 PM

HP Recommended
Product: HP ENVY 6065e All-in-One Printer

I have tried setting up my brand new printer on 3 different devices and they all say the same " set up incomplete" even after being on the phone with support for an hour the printer wont work. I have restarted every device that I used to attempt set up, i have restarted the WiFi and the printer. I have tried everything. Even talking to support, they couldn't get it to work, on video call. I bought it brand new and already the account says that warranty has expired which is ridiculous. I haven't ignored or skipped any steps. i have checked all firmware and driver options on the website. And yet that orange "i" light wont go away.

2 people had the same question
1 REPLY 1

‎02-13-2025 04:04 AM

HP Recommended

Hi @shelbyK20 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=zvqMSBHSP6c&ab_channel=TechnologyTips

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif,.,.,.

.
@ferRX / I am a volunteer posting answers on my own time.
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