Envy 6400 will not print in colour from MAC

[Marsden78]

Envy 6430 print only in B&W. Im not able to select colour print as an option. Although the machine will make a colour copy. I only bought this new printer 3 days ago and have spent several hours trying to get it set up!!! Instructions are not straightforward and the JP Smart App is NOT helpful or intuitive.

[Nal_NR]

Hi @Marsden78,

Welcome to the HP Support Community.

I understand that you are facing issues with printing in color. I'd like to help!

I recommend you try the copier as a stand-alone device without a computer and check if that works in color,:

• If it doesn't work, this could be a hardware issue,
• however, if the copier works and yet, the printout from the computer doesn't work in color, you can try the below steps:
  • Press "Windows key" + "r" to get the "Run" window.
  • Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
  • Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, also try clean installing the printer drivers. Here are the steps:
  • First, unplug the USB cable from the printer if present.
  • Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
  • Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, and remove any printer-related folders & files.
  • Restart your computer.
  • Then, use this link to access the HP website, and find the drivers Click here

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @Marsden78,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Marsden78,

I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.