Envy 7855 scanning software issues

[Schultze]

My scanner will not send images to my computer.  Set up is wireless, no problem printing wirelessly.  In the first few days the scanner worked.  But by day 3 the computer and the printer started telling me the scanning software is not present on the PC.  I've installed, uninstalled and reinstalled the software several times with the same result every time.  What else can I do?

[sandytechy20]

@Schultze

Welcome to HP forums, I see that you are getting scanner software not installed error.

Restart devices and check driver scan settings

1. Turn off the printer.

2. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.

3. Close all running programs on your computer, and then shut down the computer.

4. Turn on the printer.

5. Turn on the computer.

6. Search Windows for your printer model name, and then click the printer name in the list of results.

   • If HP Printer Assistant opens, click Scan a Document or Photo or Manage Scan to Computer, and then make sure the check box is selected next to Automatically start Scan to Computer when I log onto Windows.

   • If HP Solution Center opens, click Scan Settings to view scan connection status, settings, and preferences.

   • If your printer name is not in the results, skip to the step to install the HP software for your printer.

7. Try to scan.

Temporarily disable firewall software on the computer

1. Return to the Print and Scan Doctor, click Network, and then click Troubleshoot Firewalls.

   

2. Click the name of any firewall software on your system that has an Enabled status, and then click Disable.

   

3. Try to scan.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[Schultze]

Thanks for you reply.  I would have gone there and tried the firewall solution but, all of a sudden, after multiple attempts to reinstall the software, suddenly the scanning software was present and usable.  So I'm OK.  Thanks.

[Jeet_singh]

@Schultze,

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for our efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark his public post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,