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‎09-24-2025 05:54 AM

HP Recommended
Product: Envy 7855
Operating System: macOS 26.0 Tahoe

Envy Photo 7855 Printer Freezes during Boot-up Stops at One Dot

3 REPLIES 3

‎09-24-2025 07:37 AM

HP Recommended

Hello @Eselisker , how are you ?

 

Please, try the procedures at post below:

 

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Envy-7855-blinking-lights/t...

 

Best regards

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‎09-24-2025 08:28 AM

HP Recommended

It didn't work.  On the little window with HP and the 7 dots still there, frozen on the first dot

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‎09-24-2025 08:38 AM

HP Recommended

Hello @Eselisker 

 

In this case, I recommend contacting HP if your printer is under warranty.

 

If not, the wizards below can help:

 

HP® Service Center Locator - United States | HP® Support

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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