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‎01-25-2021 03:52 PM

HP Recommended
Product: envy photo 6230
Operating System: Microsoft Windows 10 (64-bit)

Connected on 2 of the 3 laptops ok. On the third (Lenovo) laptop ,loaded HP Smart ok but the "add a printer" in settings printers and scanners, can find the printer but can not connect and sends a status unavailable message. Strange thing is it can receive a scanned document from the printer. Have removed and downloaded the printer driver twice with out success.

Any ideas ? Richard.

Category:
2 REPLIES 2

‎01-28-2021 01:21 PM

HP Recommended

From another web site I came across someone else who solved this problem by installing a HP Universal Printer Driver.

https://www8.hp.com/us/en/solutions/business-solutions/printingsolutions/upd.html

 

Some how this enabled my Lenovo using Settings, Devices,Printer/Scanner, to find and connect to the printer. I then uninstalled the UPD and install the recommended 6230  printer driver. All is now working fine.

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‎02-10-2021 09:17 AM

HP Recommended

Hi@Zeno36, Welcome to the HP Support Community!

 

I understand that notebook has an issue with the printer not connecting to notebooks.

 

Request following the troubleshooting steps from the  HP self-help.. Please share the details below mentioned.

 

Connect to a Wireless HP Printer

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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