Error 0x8024200b message

[freddy42]

I have not been able to find any help on the HP site for the Error 0x8024200b message for a failed update of software. This has been going on, unbeknownst to me, almost daily since June of this year.  I have not received any message from HP or MS concerning the situation.  Any help?

[EmeraldAvenger · Accepted solution]

Hey @freddy42, 

Help is here! I am glad that you joined the HP Support Forums community to seek help. I read your post and understand that you are receiving the 0x8024200b error code. I will do my absolute best to help you resolve the error code. Please try the following steps:

• Go to Settings
• Open Devices
• Open Connected Devices
• Click on Device Manager
• Look for the Unknown printer
• Right click the Unknown Printer
• Click Properties
• Go to the Driver Tab
• Click Delete

Did this reply resolve your issue or answer your question? If yes, then please share the good news! Let others know this reply was helpful by clicking the Accept as Solution button. You can also show your appreciation by clicking the Thumbs Up.

If you require further assistance, I would be more than happy to continue to help you. Please re-post with the results of the troubleshooting.

Take care 🙂

[freddy42]

Actually, I found two unknowns under printers, which showed no drivers installed, so I just deleted the printers.  I went to updates and retried it, and it was successful.

Thanks.

[EmeraldAvenger]

No problem! I am glad that you were able to resolve the issue! 

Take care 🙂