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‎05-09-2023 05:33 AM - last edited on ‎05-17-2023 10:10 AM by Retired

HP Recommended

HP OfficeJet Pro 9020e series - how to fix this 83C0000B error 

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6 people had the same question
2 REPLIES 2

‎05-11-2023 08:11 AM

HP Recommended

@BT232 

 

Welcome to the HP support community.

 

I understand that you are getting an 83C0000B error on the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎05-20-2023 10:44 PM

HP Recommended

It is my understanding that HP teams are working diligently to address the blue screen error affecting a number HP OfficeJet Pro 9020e series printers. HP is recommending customers experiencing the error contact the customer support team for assistance at https://support.hp.com.  HP is committed to providing its customers with the highest quality printing experience.

 

I just escalated your case to a moderator and you should be assisted by the HP Support team.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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