Error Code: EBS00P0007

[rlunn]

Officejet Pro 9015e won't print.  Wants me to complete setup, but I get Error Code: EBS00P0007

[Sneha_01 · Accepted solution]

Hi @rlunn,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code "EBS00P0007" on your HP OfficeJet Pro 9015e printer typically indicates a problem related to the printer setup process. Here are some steps you can take to troubleshoot and resolve this issue:

Restart the Printer:

• Turn off the printer by pressing the power button.
• Disconnect the power cord from the printer and wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.

Check Network Connection:

• Ensure that the printer is connected to your Wi-Fi network.
• Check the wireless settings on the printer's control panel to verify the network connection.

Restart the Router:

• If the printer is connected wirelessly, restart your Wi-Fi router.
• Wait for the router to restart completely and then check if the printer reconnects to the network.

Reset the Printer:

• Press and hold the Wireless and Resume buttons on the printer control panel simultaneously for 5 seconds.
• This will reset the printer's network settings. Follow the on-screen instructions to set up the network connection again.

Update Printer Firmware:

• Ensure that your printer has the latest firmware installed.
• Go to the printer's control panel, navigate to Settings or Setup, and look for the option to check for firmware updates.
• If an update is available, follow the on-screen instructions to download and install it.

Reinstall Printer Drivers:

• On your computer, uninstall the existing printer drivers and software for the HP OfficeJet Pro 9015e.
• Download the latest drivers and software from the HP Support website.
• Install the downloaded drivers and software, following the on-screen instructions.

Factory Reset the Printer:

• If none of the above steps resolve the issue, you may need to perform a factory reset on the printer.
• Press and hold the Wireless and Cancel buttons on the printer control panel simultaneously for 10 seconds.
• Follow the on-screen instructions to complete the reset process.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support