(Error Code: OW_500_OWSID00001)

[mifser7]

cant connect to hp smart  

(Error Code: OW_500_OWSID00001)

hp deskjet 2320 any help pls        windows 10       64 bit

[TEJ1602]

@mifser7, Welcome to HP Support Community!

Follow the steps below-

Uninstall the app from your Windows 10 device through the All Apps list.

1. In Windows, search for and open Apps & features.

   

2. Click HP Smart in the list of apps, and then click Uninstall.

   

Now, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Update the computer

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Now, reinstall the HP Smart App and see if that works.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mifser7]

Hi tej, thanks tomorow I will try and then let you know,  thanks in advance

[TEJ1602]

@mifser7

Sure, keep me posted.