Error Code: UA_400_EB000U0100

[Stan51]

I'm always get error when log in to HPSmart android app. Always see page with Error Code: UA_400_EB000U0100. So I can't scan from my phone. The app reinstalled several times. Deleted all the app data. Login and password are correct. I can log in at hp sites using chrome browser

[Kumar0307]

@Stan51, Welcome to the HP Support Community!

Have you tried using a different mobile device and check if the error persists?

Ensure the Android device is up to date. Download and install the app from the Play Store.

Refer to this document for more info on using the app.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Stan51]

On different device I got the same issue. Checked my phone. It got the latest firmware updates. Reinstalling from play store doesn't help. 

Probably there is some misconfiguration with my account at HP systems

[Kumar0307]

@Stan51

In this case, I suggest creating a new account and use the HP Smart app or you may reach out to the HP Technical Support team in your region for assistance with the account. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.