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‎09-26-2021 06:12 PM - edited ‎09-26-2021 06:15 PM

HP Recommended
Product: HP Officejet Pro 8625
Operating System: Microsoft Windows 10 (64-bit)

There is plenting of troubleshooting tips on Missing or Failed Printhead.  And I tried them all.  However I have two such printers that are now both receiving this error message when it was working fine a week ago.  No changes or disruptions on my part.  I'm up-to-date on all firmware updates according to the printer check.  Was there a firmware update that is causing the cartridges not to be recognized?  I don't believe this is a coincidence.  Can you look into this and let me know.    

Category:
3 people had the same question
1 REPLY 1

‎10-05-2021 09:41 AM

HP Recommended

@mpadilla1802

 

Welcome to the HP support community.

 

I understand that you are getting a Missing or Failed Printhead error and you have tried all the steps to fix the issue , I am glad to assist you.

You might have to reset the printer to fix the issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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