Error Printing for HP OfficeJet Pro 6978

[BrightIdea]

HP OfficeJet Pro 6978 Error printing. Error messages - "Error Printing", "Printing in error state". Scanning works fine though. I've followed the instructions from other HP forum to delete HP software and drivers and reinstall again. Still have printing error.  However, no printing issue using my other laptop and mobile.  

[TEJ1602 · Accepted solution]

@BrightIdea, Welcome to HP Support Community!

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Follow the steps below-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer.

Add a TCP/IP port.

1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
3. Select Standard TCP/IP Port, and then click New Port.
4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
5. Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BrightIdea]

I followed the first few steps which didn't work... until the last step "Add a TCP/IP port". 

This is great!!! I can print now!!! THANK YOU!!!

[jmhart]

Hello - I am having the same problems printing. I have completed the steps outlined in the post by TEJ1602 on 5.12.2020. I added a Add a TCP/IP port, which seemed to work for a few days but now back to the same problems, a pop up screen tells me that the print job has an error and will not print. The print queue shows an error. The printer spits out a few blank pages and then after about 5 minutes, the printer will sometimes actually print. I have an HP OfficeJet Pro 6978. The problems started about 2 months ago.