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‎01-11-2019 08:20 PM - edited ‎01-11-2019 08:22 PM

HP Recommended
Product: HP ENVY 4500 SERIES CLASS DRIVER
Operating System: Microsoft Windows 8.1 (64-bit)

Printer: HP ENVY 4500 SERIES CLASS DRIVER (wireless)

 

It's in an error state and won't print anything. I've turned my router off and on, restarted my laptop, unplugged the printer and plugged it back in; I've done each of those things several times and nothing is changing. This is frustrating. Can anyone help?


Please and thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2019 08:35 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software
3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software
https://goo.gl/jeDsAm

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎01-11-2019 08:35 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software
3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software
https://goo.gl/jeDsAm

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎01-11-2019 08:39 PM

HP Recommended

Is this a trusted method? It makes me nervous thinking about uninstalling and not being able to get anything back.

Was this reply helpful? Yes No

‎01-11-2019 09:59 PM

HP Recommended

Hi

 

Don't think you can uninstall anything since you;re using Class Drivers (Windows drivers).

 

Simply download the FULL featue software and install.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎01-17-2019 03:34 PM

HP Recommended

Your method worked, but I'm still having a problem. When the printer was bought, the installation process went onto another laptop. Once that was setup, I was able to print from my own laptop by using a regular WiFi connection. I never had to download software to print before. I did what you said on the original laptop where the software was installed, it worked, but now I'm still getting an error with my laptop. Am I going to have to do same thing with my laptop? Download the software? I'm hoping I won't have to since I didn't have to before.

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‎01-17-2019 07:34 PM

HP Recommended

Hi @christina_

Glad to hear that your issue is resolved and all is working well now.

 

Would suggest that you download and install the FUILL feature software.  It's the best option to get the most out of the features for your printer.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎01-18-2019 06:16 PM

HP Recommended

I appreciate the help. Thank you.

Was this reply helpful? Yes No
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