Error UA_400_EB000U0410 (printer does not connect)

[Alexio777]

Hi, I used to have my printer printing well, but now it doesnt print even if wifi is correctly connected and the link with my laptop is online. I had to reset the printer and it does not proceed with set up and shows Error UA_400_EB000U0410. What i can do?

[Raj_05]

Hi @Alexio777,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code UA_400_EB000U0410 on your HP OfficeJet 8015e indicates a connectivity issue, which might be related to your Wi-Fi settings or the printer's firmware. Here are some steps you can take to troubleshoot and resolve the problem.

Check Wi-Fi Connection:

• Ensure your printer is connected to the correct Wi-Fi network. You can verify this on the printer's display screen under the network settings.
• If your printer is connected but still showing the error, consider disconnecting and reconnecting it to the Wi-Fi network.

Restart Your Devices:

• Power off the printer, router, and your laptop. Wait for about 60 seconds, then turn them back on. This can help reset any temporary issues.

Update Printer Firmware:

• Ensure your printer has the latest firmware installed. You can check for updates through the HP Smart app or by visiting the HP support website. Firmware updates can fix bugs and improve connectivity.

Reconfigure the Printer:

• If the printer still fails to connect, perform a factory reset. This process usually involves accessing the settings menu on the printer. After the reset, set up the printer again from scratch.

Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. This software can diagnose and fix common printing and connectivity issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support