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- Error: Unable to access the internet to authenticate your c...

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10-30-2023 03:55 PM - edited 10-30-2023 04:13 PM
Hi: Yesterday, i was running windows update, and noted their were two "hung" hp printer drivers. These messages we stuck there, indicating that there was a software update that could not be installed. There were two of these messages (I also have two printers, one Color LJ 276nw and a Color LJ 277ndw). Both use ONLY HP toner cartridges. No cartridges were replace recently. I am running windows 11, OS Build 22621.2506 Version 22H2.
Shortly after my computer I receive a pop-up asking me to authenticate my toner cartridges (I believe it is related to the CLJ 276nw). When I click the button to authenticate and receive an error message stating: "We are unable to access the internet to authenticate your cartridge." The device is connect to the LAN (hardwired) and I am able to print without issues.
But just since this faulty "update" during windows update, this started then (immediately). I was able to get the "failed update" notifications to stop by uninstalling and then re-installing the full driver set for each of my printers. It was after that, that I started getting message (image below). Ideas?
The message is a nuisance and I would like to do what is necessary to fix it. Something with the latest pushed update (i am 98% certain) caused this.
printer is running firmware Version: 20190401