Error code 0XB9808BF4 on Office jet 3833 printer

[pianigia]

• It started with error 0xB3A00000 which stuck the printer. I tried to unplug and plug back in, and I got a 0XB9808BF4
• I followed the advice I found here on the forum for error code 0XB9808BF4 but for a 3831 printer, which basically suggested to remove the cartridges, unplug and plug back, and insert the cartridges again, but the error is still there.
• Any advice what else I can do?

[Jay_G24]

Hi @pianigia,

I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Also, try the steps in the document -Paper Jam Error

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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