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‎07-24-2020 03:36 PM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: macOS 10.15 Catalina

I received an error code: 0xc19a0040 on my printer (HP Officejet Pro 8610) and tried a hard reset with no success.  Does anyone have any other suggestions to fix the printer?

1 person had the same question
1 REPLY 1

‎07-28-2020 02:37 AM

HP Recommended

Hi @RBTX

 

Welcome to the HP Support Community. I'd be happy to help you with the "0x.." error. 

 

Please try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer. If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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