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HP OfficeJet Pro 9125e All-in-One Printer

What does this code mean, and what do I need to do for it?

 

A3.A3.7C.FB

Firmware 6.23.1.17-202408092238 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @FrustratedRon 

That means that the software system inside printer has a failure and you need to restart your printer.

 

Please follow steps from the next Support document:

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif,,.,.,.,.,

.
@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

2 REPLIES 2
HP Recommended

Hi @FrustratedRon 

That means that the software system inside printer has a failure and you need to restart your printer.

 

Please follow steps from the next Support document:

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif,,.,.,.,.,

.
@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

Thanks. I guessed that was the up shot, but is there something I need to do to prevent it happening? 

WHY did the software have a critical failure? Hardware failure? Or something I did? 

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