Error code A3.A3.7C.FB

[FrustratedRon]

What does this code mean, and what do I need to do for it?

A3.A3.7C.FB

Firmware 6.23.1.17-202408092238 

[ferRX · Accepted solution]

Hi @FrustratedRon 

That means that the software system inside printer has a failure and you need to restart your printer.

Please follow steps from the next Support document:

• HP OfficeJet Printers - A critical system error has occurred
• >> https://support.hp.com/us-en/document/ish_11673575-11673625-16
• If you need more help from HP Support you can contact directly in the next link:
• >> https://support.hp.com/us-en/help/hp-plus
• 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

,,.,.,.,.,

[FrustratedRon]

Thanks. I guessed that was the up shot, but is there something I need to do to prevent it happening? 

WHY did the software have a critical failure? Hardware failure? Or something I did?