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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Error code EBS00P0007

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08-26-2024 08:45 AM
Hi @Krissy86,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Error code EBS00P0007 on your HP OfficeJet Pro 9129e typically indicates a problem with the printer setup process. Here are some steps you can take to troubleshoot and resolve this issue.
Power Cycle the Printer:
- Turn off the printer and unplug it from the power source.
- Wait for about 60 seconds.
- Plug the printer back in and turn it on.
Check for Network Issues:
- Ensure that your printer is connected to the correct Wi-Fi network. You can check and adjust the network settings from the printer's control panel.
Update Firmware:
- Make sure your printer’s firmware is up to date. You can check for updates through the HP Smart app or HP Support website.
Reinstall Printer Software:
- Uninstall the current printer software from your computer.
- Download the latest software and drivers from the HP Support website.
- Install the software and follow the setup instructions.
Check for Paper Jams or Hardware Issues:
- Ensure there are no paper jams or obstructions in the printer.
- Open the printer and check for any visible issues or error messages.
Reset Printer to Factory Settings:
- If the above steps don't work, you might need to reset the printer to factory settings.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator