Error code EBSOOP0013

[Jenna74]

I don’t know what to do, I keep getting this error code, and I need help 

EBSOOP0013

[zoey7886]

@Jenna74, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Error Code: EBSOOP0013! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Error code EBSOOP0013 signifies that the ink system has failed. To resolve this issue, you can try the following steps:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds.
• Plug the printer back in and turn it on.

Check the Ink Cartridges:

• Open the printer’s cartridge access door.
• Inspect the ink cartridges and ensure they are properly installed.
• Remove any protective plastic strips from new cartridges.
• Reinstall the cartridges.

Clean the Ink Cartridges:

• Remove the ink cartridges from the printer.
• Clean the gold contacts on the cartridges with a lint-free cloth lightly moistened with distilled water.
• Allow the cartridges to dry and then reinstall them.

Update the Printer Firmware:

• Go to the HP website and check for the latest firmware update for your printer model.
• Follow the instructions to download and install the update.

Reset the Printer:

• Turn off the printer and disconnect the power cable.
• Press and hold the power button for 30 seconds.
• Reconnect the power cable and turn on the printer.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,