Error code OXB8042326

[MF702]

1 day old 5220 printer has this error code. Help topics not helpful i.e. Turn off, unplug etc etc.

[Jeet_singh]

@MF702,

Thank you for posting your query on HP Community,

Are you getting this error message on the printer screen or on the computer screen. 

Have you checked for any obstructions inside the printer?

Are you able to move the carriage freely?

Let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If you're able to by pass this error message then the next step would be to perform a firmware update on the printer. 

You may follow the steps from this link: HP Printers - Updating or Upgrading Printer Firmware

Once done, restart the printer. 

Alternatively, you may follow the steps suggested in this support document for - HP DeskJet, OfficeJet 5200 Printers - 'Carriage Jam' Error

Let me know how it goes for further assistance. 

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