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‎11-14-2017 03:52 PM

HP Recommended
Product: HP Envy 5030

I have a brand new HP Envy 5030 printer which has worked fine for 2 days but now displays error code OXC4EB9021. I have tried the usual instructions and turned off from the mains, unplugged the connection lead, removed the ink cartridges and performed a reset. What can I do next?

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3 people had the same question
1 REPLY 1

‎11-15-2017 06:54 PM

HP Recommended

Greetings @Lesley84,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are getting an Error code "OXC4EB9021", is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to help. 

 

Request you refer to this HP Article to perform a Hard reset on your printer. 

If the issue persists, please contact our phone support team to check on any exchange or upgrade options available for your printer. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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