Error code Oxc19a0013

[Jude97]

What does this error code mean ?  We have an Officejet Pro8610

The printer says "The printhead appears to be missing, not detected, or incorrectly installed.  Error code Oxc19a0013 "

[zoey7886]

@Jude97, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding The error code "Oxc19a0013"! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The error code "Oxc19a0013" on your HP Officejet Pro 8610 typically indicates an issue with the printer's ink system. This could be due to problems with the printhead, ink cartridges, or connections inside the printer. Here are a few troubleshooting steps you can take to resolve the issue:

Restart the Printer: Turn off your printer, unplug the power cord, wait for about 60 seconds, and then plug it back in and turn it on.

Check Ink Cartridges: Make sure the ink cartridges are properly installed. Remove them, check for any protective tape or plastic that might still be attached, and reinstall them securely.

Clean the Printhead: Follow the instructions for cleaning the printhead either manually or using the printer's maintenance menu.

Update Printer Firmware: Ensure your printer's firmware is up to date by visiting the HP website and downloading any available updates.  

Hope this helps! 

Take care, and have an amazing day!  

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