Error code UA_500_EB000U0415 when registering the printer

[Pat251]

Dear all

i have purchased 1 month ago the laser printer M234DW, it printed ok, although I never managed to finalize the registration of the product via HPSmart. When registering, it always gave the error UA_500_EB000U0415.

As of yesterday, the printer refuses to print because I must register it if I want to go on using it. I'd like to register it, but I cannot due to the error above in the registration phase.

Can somebody please give some guidance on what I should do to get my printer back in use?

It's really a pity I cannot even use it now, when I need it every day.

thanks

[burro1]

did this get fixed i hasve the same error

[Rainbow23]

Hi @Pat251,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are getting Error Code UA_500_EB000U0415 on your HP LaserJet MFP M234dw Printer.

Restore factory defaults (printers with touchscreens)

Restore the printer to factory default settings from the touchscreen settings menu.

1. On the printer control panel, touch the Setup icon , and then touch Printer Maintenance.
2. Touch Restore, and then touch Restore Factory Defaults.
3. On the confirmation prompt, touch Continue to complete restoring to factory defaults.

Restore factory defaults (printers without touchscreens)

1. Open the cartridge access door.
2. Press and hold the Power button and Wireless button for three seconds.
3. Wait for 20 seconds for the printer to reset.

Remove the printer from the HP Smart app

Remove your printer in HP Smart.

1. Close the HP Smart app, and then reopen it.
2. Right-click or long-press the printer icon, and then click Hide Printer or Forget Printer.

Restart setup process using HP Smart

Set up your printer using the HP Smart app.

1. Open the HP Smart app.
2. Click Add Printer or to find your printer.
3. Follow the on-screen instructions to set up your printer.
4. If you are unable to complete the setup, restart the HP Smart app, and then try again.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Capoluongo]

I got the same problem 

i do the same things that you say. but that it isn't resolve

What can i do please?

[Bernard42]

   Hello Pat251,

Restore the printer to factory default settings from the touchscreen settings menu. On the printer control panel, touch the Setup icon , and then touch Printer Maintenance. Touch Restore, and then touch Restore Factory Defaults. On the confirmation prompt, touch Continue to complete restoring to factory defaults.

                                    Excellent Day.

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

                 Best regards,

[Sj2023]

I have the same error code I have done all the steps you have posted To resolve the issue nothing works.  What can I do? 

[Bernard42]

              Hello Pat251, 

51.7.5628

410.8 MB

Sep 23, 2022

Download

You have to uninstall the old driver in the Windows Control Panel, in "Programs and Features", then right click on the printer line, "remove".

Delete all occurrences that you will find in: Program and Program X86, then, in the Control Panel, right click on your old printer (If it is still there, chances are it is no longer there) the "Remove" if it is present.

Restart the PC. Connect the printer to the power supply, turn it on, then connect a USB cord 1) on the PC side,    2) on the printer you

Connect to USB, during installation ONLY when prompted.( Towards the end of the installation).

Start installing your printer, by right-clicking on the Setup. driver exe installed, installed ''en

as administrator'', let the printer install itself, at the end, restart the PC.

To create a shortcut on the Windows desktop, (to have access to your printer), open the Windows Control Panel, right click on the icon of your

new printer, create a shortcut, yes, on the desktop.

A new shortcut has been created on the Windows desktop.

Open the Windows desktop, left-click on the new shortcut that has been created,

A printer menu appears (See below) with "ink levels", possibility : print, scan, fax, scan,    and fax.

If it works, you can delete the old shortcut on the Windows desktop.

*Turn on your printer, print a test page, by clicking on "Customize your Printer",

''Print a test page''.

That's it, your printer is working again.

             * Click on YES button  to say thanks, 

             * Click on the button Accepted Solution if the question is answered.

             *   Please contact me to inform me of the result. 

                  Best regards,

[LabGuy8833]

didnt work

[Dzianis]

I had the same problem, but the following info helped me deal with it: 
https://support.hp.com/us-en/document/ish_4411816-4315131-16