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‎06-01-2024 04:50 PM

HP Recommended
Product: HP OfficeJet Pro 9010e All-in-One Printer

Why can I not achieve final setup ? Every time I try to finalize set up , it gives me an error code EBS00P0007? I HAVE TRIED numerous things and steps with customer service and nothing. It has been excliaded 2 times now and havet heard back. I can't print with my printer because of this error code. Any help would be awesome

Category:
1 person had the same question
1 REPLY 1

‎06-03-2024 08:06 AM

HP Recommended

Hi @Cd8101652,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The error code EBS00P0007 on your HP OfficeJet Pro 9010e All-In-One Printer indicates an issue with the setup process. Here are some troubleshooting steps you can try to resolve this issue:

1. Restart the Printer:

  • Turn off the printer, disconnect the power cord, and wait for about 1-2 minutes.
  • Reconnect the power cord and turn on the printer. Wait for it to initialize fully.

2. Reset the Printer:

  • Press and hold the power button on the printer for about 10-15 seconds to perform a hard reset. Release the button once the printer powers off.

3. Check Network Connection:

  • Ensure that your printer is connected to the same Wi-Fi network as your computer or mobile device.
  • Verify that the network signal is stable and strong.

4. Retry Setup Process:

  • Open the HP Smart app or visit 123.hp.com on your computer or mobile device.
  • Follow the on-screen instructions to set up your printer again.
  • Pay close attention to each step of the setup process and ensure that you're entering the correct information.

5. Use WPS (Wi-Fi Protected Setup):

  • If your router supports WPS, try using the WPS method to connect your printer to the Wi-Fi network.
  • Refer to your printer's manual or HP's support documentation for instructions on how to use WPS.

6. Update Printer Firmware:

  • Check if there are any firmware updates available for your printer.
  • Visit the HP support website, enter your printer model, and download the latest firmware update.
  • Install the firmware update following the provided instructions.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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