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- Printer Setup, Software & Drivers
- Error code ho envy 4520

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11-17-2016 03:28 PM
Wireless printer lost its connection. I reconnected and added password. Screen on printer went blank and then it started to flash this code OXB96B578C. I unplugged it and tried again but still the same results. Printer had been working fine last time it was used
Solved! Go to Solution.
Accepted Solutions
11-18-2016 09:54 AM
Greetings!!@Helga75
Good day!!Thanks for showing your interest in the HP Forums,I’d like to help.
I see you are running into 0x error codes. I would like to try and assist with that.
-
Turn on the printer.
-
Wait until the printer is idle and silent before you continue.
-
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
-
Remove the ink cartridges from the printer.
-
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
-
Wait at least 60 seconds.
-
Plug the power cord back into the wall outlet.
NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
-
Reconnect the power cord to the rear of the printer.
-
Turn on the printer, if it does not automatically turn on.
(The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.)
-
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
-
Reinsert the ink cartridges, and then close the ink cartridge access door.
-
If you receive a prompt to print a calibration page, do so.
-
If you disconnected the USB cable, reconnect it to the rear of the printer.
-
Try to print.
If the issue persists, continue to the next step.
Please check these document out for further assistance: http://hp.care/2dGNaD2
Please complete the steps and let me know the outcome
I'll be eagerly waiting to assist you with same,
Cheers:)
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Sizzlingsum_13
I am an HP Employee
11-18-2016 09:54 AM
Greetings!!@Helga75
Good day!!Thanks for showing your interest in the HP Forums,I’d like to help.
I see you are running into 0x error codes. I would like to try and assist with that.
-
Turn on the printer.
-
Wait until the printer is idle and silent before you continue.
-
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
-
Remove the ink cartridges from the printer.
-
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
-
Wait at least 60 seconds.
-
Plug the power cord back into the wall outlet.
NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
-
Reconnect the power cord to the rear of the printer.
-
Turn on the printer, if it does not automatically turn on.
(The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.)
-
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
-
Reinsert the ink cartridges, and then close the ink cartridge access door.
-
If you receive a prompt to print a calibration page, do so.
-
If you disconnected the USB cable, reconnect it to the rear of the printer.
-
Try to print.
If the issue persists, continue to the next step.
Please check these document out for further assistance: http://hp.care/2dGNaD2
Please complete the steps and let me know the outcome
I'll be eagerly waiting to assist you with same,
Cheers:)
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Sizzlingsum_13
I am an HP Employee
10-15-2018 09:40 AM
Hello,
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!
Thank you
I work on behalf of HP