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HP Recommended
Envy 4520

Wireless printer lost its connection. I reconnected and added password. Screen on printer went blank and then it started to flash this code OXB96B578C.  I unplugged it and tried again but still the same results. Printer had been working fine last time it was used 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

Greetings!!@Helga75

Good day!!Thanks for showing your interest in the HP Forums,I’d like to help.

I see you are running into 0x error codes.  I would like to try and assist with that.

  1. Turn on the printer.

  2. Wait until the printer is idle and silent before you continue.

  3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

  4. Remove the ink cartridges from the printer.

  5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

  6. Wait at least 60 seconds.

  7. Plug the power cord back into the wall outlet.

     NOTE:

    HP recommends connecting the printer power cord directly to a wall outlet.

  8. Reconnect the power cord to the rear of the printer.

  9. Turn on the printer, if it does not automatically turn on.

    (The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.)

  10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

  11. Reinsert the ink cartridges, and then close the ink cartridge access door.

  12. If you receive a prompt to print a calibration page, do so.

  13. If you disconnected the USB cable, reconnect it to the rear of the printer.

  14. Try to print.

    If the issue persists, continue to the next step.

      Please check these document out for further assistance:  http://hp.care/2dGNaD2

      Please complete the steps and let me know the outcome

      I'll be eagerly waiting to assist you with same,

      Cheers:)

      Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
      Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Regards,
Sizzlingsum_13
I am an HP Employee

View solution in original post

4 REPLIES 4
HP Recommended

 

Greetings!!@Helga75

Good day!!Thanks for showing your interest in the HP Forums,I’d like to help.

I see you are running into 0x error codes.  I would like to try and assist with that.

  1. Turn on the printer.

  2. Wait until the printer is idle and silent before you continue.

  3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

  4. Remove the ink cartridges from the printer.

  5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

  6. Wait at least 60 seconds.

  7. Plug the power cord back into the wall outlet.

     NOTE:

    HP recommends connecting the printer power cord directly to a wall outlet.

  8. Reconnect the power cord to the rear of the printer.

  9. Turn on the printer, if it does not automatically turn on.

    (The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.)

  10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

  11. Reinsert the ink cartridges, and then close the ink cartridge access door.

  12. If you receive a prompt to print a calibration page, do so.

  13. If you disconnected the USB cable, reconnect it to the rear of the printer.

  14. Try to print.

    If the issue persists, continue to the next step.

      Please check these document out for further assistance:  http://hp.care/2dGNaD2

      Please complete the steps and let me know the outcome

      I'll be eagerly waiting to assist you with same,

      Cheers:)

      Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
      Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Regards,
Sizzlingsum_13
I am an HP Employee

HP Recommended

Fuzzy printing..Getting error code 2213079292 (0x83EBEBFC)...HELP!!!

HP Recommended

Have Envy 5530 with error code C4EBA341

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you


I work on behalf of HP
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