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Locked

‎07-03-2024 01:37 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw

All of a sudden my prniter does not print directly from my PC or network.
No updates or firmware changes i have made.

When i try to re-install the driver from either HP Smart or manually through the HP driver download, i receive the following:
"Install Failed The software required for your device could not be installed. For more information click the Details button below. Details... Installation Error The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753."

I have searched and cannot find any tangible way to resolve this issue.

Through HP Smart i managed to repower the printer so clearly the printer is connected to the network however when i try and add a printer through Windows, it hangs on "connecting".
I have no idea what has changed. I cannot see any printers in my device manager as well.
I have no idea how to now reinstall the driver.

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