Error code

[SimoneLundberg]

Hello, 

I've been trying to create an account, but it won't finish the setup, and I can this error code: UA_500_EB000A9905). I have tried resolving the issue by contacting the virtual agent but without luck. Also, i cannot make a call without paying for it apparently. 

I am so annoyed, and I've been using the printer before without any problems. I'm very unpleased with the fact that you cannot make a call to the support line without paying for it. 

[Anbodro]

Same here, can't use printer at all. On version 131 everything is ok, but on the actual 133 you can't scan or print without singing in.

[Jay_G24]

Hi @SimoneLundberg, @Anbodro,

I'd like to help!

To assist better -

1. May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
2. Could you brief me on the issue?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[sabsette]

Same problem hier. My model HP Office Jet Pro 6970

[Jay_G24]

Hi @sabsette,

I'd like to help!

To assist better -

What is the exact error message you are receiving?

What device are you using the printer with, a Windows computer, Mac, Android, or an iPhone? 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[sped248]

Same problem.  Printer is HP 8702.  Running latest Windows 10.  Just downloaded & installed latest HP Smart & Firefox browser.  Opened HP Smart, selected Scan, was asked to sign in, entered my existing HP account & password, got error UA_500_EB000A9905.  Tried creating new account, got same response.  Verified that Firefox is my default browser.  Virtual Agent was absolutely no help.

[mewilson777]

I resolved the problem by logging on to https://myaccount.id.hp.com/profile

Then, select security. Next, expire all the logins.