Error installing HP Deskjet 3700 printer: EBS00400P004

[KColeman2]

Hello - I have an HP Deskjet 3700 that I am attempting to reinstall.  I uninstalled the printer as it was showing as "offline" and would not print.   I am setting up this printer via Wi-Fi.  I have uninstalled all drivers and reinstalled the HP Smart app.  I have power cycled the printer by removing the power cord.  I ave also reset the wi-fi connection by holding the "X" button and the "wi-fi" button together at the same time.  The HP Smart will then allow me to add a new printer to which it then connects to wi'fi, but when it gets to "getting information" that is when the error occurs.  I can not get any further and the printer does not install.  Any suggestions would be greatly appreciated!

[Rainbow23]

Hi @KColeman2,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I understand that you are facing issues with installing the drivers for your HP Deskjet 3700 all-in-one printer.

Please follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

Let me know if this helps and have a good day.

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